Quality management systems (QMS) are a collection of business processes which focus on consistently meeting customer requirements and good customer satisfaction levels … It is expressed as the organisational goals and aspirations, policies, processes and steps needed to maintain it. They are being used today for the purposes of improving business performance… but why?
Firstly, we need to look at what a Quality Management System does. An example of a well-known and widely used standard is the ISO 9001:2015. ISO 9001 allows organisations to adapt to a constantly changing world. Over 1.2 Million companies and organisations in over 170 countries have implemented ISO 9001 Quality Management and any organisation can implement it, regardless of the scope of their activity or business. The standard enhances an organisation’s ability to satisfy its customers and provides the correct basis for growth and maintained success.
There are many benefits to be attributed to ISO 9001:2015 such as increased customer value and satisfaction, alongside an enhanced repeat business and customer loyalty. Of course, once word get’s out about things to a wider audience, this will better the company image and enhance the reputation of your organisation. This, in turn, generates a larger customer base and therefore an increased revenue and share price will occur. These things contribute to growing your company/ organisation and improving it in terms of quality and performance.
We are currently seeing a trend towards a more complex global supply chains that demand integrated and standardised action. Organisations need to perform in new ways, and quality management standards need to keep up with these global expectations. The way to do it? Achieve ISO 9001:2015 certification! Want to achieve UKAS ISO 9001:2015 certification? Contact us today for a free quotation.