As many of you may know, the SIA have updated the ACS standard with the updates coming into effect in April 2019. The purpose of the update was to streamline the ACS workbook and to make the ACS scheme a “pass or failure” system. The following changes have taken place:
1) The SIA have combined all of the achievement levels (i.e. all of those attracting negative scoring, up to the required achievement level) into one requirement. negative wording has been removed. Before the work book used to state a minus score e.g. no customer or consumer performance indicators have been established.
2) Certain indicators have been merged, where they are covering similar ground. As an example, they have joined together disciplinary and grievance procedure requirement. As a result of the market testing, more indicators have been merged. This clearly has an impact on scoring – as does some of the changes to improvement. Merged indicators include 1.4.1 and 1.5.1 (new indicator 1.3.1 information key to the business is delivered in an effective manner to staff and other stakeholders), 3.3.2 and 3.4.1 (new indicator 3.3.2 the organisation implements a complaints procedure), 5.1.3 and 5.1.4 (new indicator 5.1.2 the organisation complies with legislation on the handling and protection of data), 6.1.3 and 6.1.5 (new indicator 6.1.4 a disciplinary and grievance procedure is in place which is implemented and communicated), 6.2.3, 6.2.4 and 6.2.7 (new indicator 6.2.3 all staff are trained to the required standard), 7.1.2, 7.1.3 and 7.1.4 (new indicator 7.1.2 managers and directors responsible for processes and key personnel are involved in developing and can demonstrate an understanding of procedures), 8.1.1 and 8.2.1 (new indicator 1.4.1 there is a policy relating to corporate social responsibility and the environment which it is communicated)and 9.5.1 and 9.5.2 (new indicator 1.5.1 the organisation regularly reviews performance against success factors and performance indicators).
3) The new top score ACS companies can achieve is 146. The previous top score was 174. So, we have lost 28 points across the Self Assessment Work Book. Here are the possible top scores in each criteria: strategy = 21, service delivery = 15, commercial relationship management = 18, financial management= 15, resource management = 11, people = 52 and leadership = 14.
This is the result of merging certain indicators, and changes to some of the ‘improvement’ levels – some of these have been moved down, e.g. from a 3 to a 2, or improvement level 1 has been merged into the required achievement level. If anything, in places, the Standard is slightly more challenging to achieve.
The SAW Guide is being re written with an objective that it is in place by 1st April 2019. The Assessor Guide and SAW Guide may be merged. Work has begun on developing an Interactive SAW Guide. All assessments in the 2019/20 cycle require all Indicators to be assessed and a full report to be written.
The report format will remain essentially unchanged except to bring it in line with the 2018 SAW. The consultation period on the draft Get Approved has closed. It is now being updated in light of comments received and it is planned to issue a final version before 1st April 2019 along with Business Rules.
The next item to be reviewed IS the Assessment Process itself, including Planning Guidelines