Context of organisation

Context of organisation is clause 4 of Annex SL and the new ISO Standards. Since its introduction, organisations now have to determine internal and external issues that are relevant to its purpose and strategic direction of their Management System. Internal and external issues can vary for each organisation. Organisations within the same sector e.g. security services, will have very similar issues. These issues are looked at further within ISO Clause 6 (Planning).

What is the purpose?

The new ISO 2015 Standards are risk preventive based. This is far more beneficial that the “older” standards which seemed to wait for an issue to arrive and then fix it through corrective and preventive actions. By identifying the internal and external issues first, Management can implement strategies to either eliminate or reduce the risks.

Do I need a document to comply?

No. There is no requirement within the ISO 2015 Standards to document the internal and external issues relating to the Management System. However, there are many benefits to documenting the risks. This can be documented within a Quality Manual, a separate stand a lone document or via the organisation’s website. The scope of activities fall into Clause 4 of the ISO Standards and this does have to be documented.

What needs to be done?

Top Management need to demonstrate their awareness of the context of organisation. This can be done in two ways, either via interview or by documenting the context of the organisation. If the context of the organisation is documented, an external Auditor would still expect Top Management to identify the context of organisation. Auditors will identify nonconformities if Top Management fail to demonstrate that the context of organisation has been considered. Documenting the context may assist Top Management and make an audit easier.

If you would like to receive further information, please contact us. Dynamik Management Services Limited offer a consultancy services and specialise in making organisations compliant.